1. Probably 2. Yes, more than likely One thing nobody is thinking about. Jordan came on and was kind to everyone. Most people love her. Shelly was SO VICIOUS--the way she talked obsessively about rachel--that even the people who couldn't stand Rachel felt bad. Jordan's kind actions, including the phone call, directly caused people to love her and stick up for her, including calling GRODNER. Shelley's sick, cruel ways caused people to despise her, calling Grodner for her head. The situation is now that both Jordan and Shelly are responsible for the Pandora. I give them both some credit.