OK Finally got into chat today, Monday July 2. After two days of frustration, getting an error message that said, "Sorry couldnt find that! Sorry we could not locate that page you are requesting.......", someone in the forums mentioned that they got the same message and told me to got back up to the top of the page and hit the CHAT button again. WooHoo!!!! It worked. So pass the information around. If they get that message just to hit the chat button again and hopefully it will work. GO FIGURE.